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Careers / IT

IT Support Technician

Winnsboro, TX  – Team Worldwide currently has a job opening for an IT Support Technician to provide support to end users on a variety of IT systems hardware and software issues. Responds to telephone calls, email and other requests for support on record updates, software questions and issues, hardware issues, and other technical matters. Identifies, researches, and resolves technical problems. Documents, tracks and monitors support requests to ensure a timely resolution. Will assist in the installation, maintenance, and general support of information systems, networks, printers, cabling, and etc. Will perform upgrades, patches, and installation of new equipment, software, and applications. Will assist in documenting operations processes, maintaining databases, and maintaining project and trouble ticket status. May help perform system backups and recovery.

Desired skills include:

  • Experience in IT desktop support, PC hardware/software maintenance, and remote PC support
  • Knowledge required of commonly-used technical concepts, practices, procedures, and software including Microsoft Office, Microsoft Windows 10, Internet browsers (Internet Explorer, Microsoft Edge, Chrome, Firefox, and Safari), VPN, and networking
  • Experience with PHP and SQL a plus
  • Excellent customer service skills
  • Excellent problem solving, communication skills, and multi-tasking skills essential
  • Results oriented and self-motivated

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